WASHER FAQ

  • Laundry items with metal attachments such as underwired bras, belt buckles, or metal buttons will damage the Remove the metal pieces or wash the clothes by putting them in a laundry bag or pillowcase.
  • Take out all substances in the pockets such as coins, pens, and paper clips, and turn pockets inside out and Such objects may damage the product or cause noise problems.
  • Put small size clothes such as infant’s socks and nylon stockings in a laundry bag or
  • Place curtains in without compressing Remove curtain attachment items.
  • Fasten zippers, sew loose buttons and mend rips and
  • Wash “machine washable” or “hand washable” labeled products only with an appropriate
  • Do not wash colors and whites New, dark-colored cotton release a lot of dye. Wash them separately.
  • Tough stains must be treated properly before If unsure, check with a dry cleaner.
  • Only use the dyes/color changers and descaling agents which are appropriate to machine Always follow the instructions on the package.
  • Wash trousers and delicate laundry turned inside
  • Keep laundry items made of Angora wool in the freezer for a few hours before This will reduce pilling.
  • Laundry that is subjected to materials such as flour, lime dust, milk powder, intensely must be shaken off before placing into the machine. Such dust and powders in the laundry may build up on the inner parts of the machine in time and can cause damage.
  • Things to be done for energy saving
  • The following information will help you use the product in an ecological and energy-efficient manner.
  • Operate the product in the highest capacity allowed by the program you have selected, but do not overload; see, “Programme and consumption table”. See, “Programme and consumption table”
  • Always follow the instructions on the detergent packaging.
  • Wash slightly soiled laundry at low temperatures.

Use detergent and softener in the washer’s detergent drawer is composed of three  compartments:

(1) for prewash

(2) for the main wash

(3) for softener

 

  • The amount of washing detergent to be used depends on the amount of laundry, the degree of soiling, and water
  • Do not use amounts exceeding the dosage quantities recommended on the detergent package to avoid problems of excessive foam, poor rinsing, financial savings, and finally, environmental
  • Use lesser detergent for small amounts or lightly soiled

 

  • If the gel detergent thickness is fluidal and your machine does not contain a special liquid detergent cup, put the gel detergent into the main wash detergent compartment during the first water intake. If your machine contains a liquid detergent cup, fill the detergent into this cup before starting the program.
  • If the gel detergent thickness is not fluidal or in the shape of a capsule liquid tablet, put it directly into the drum before washing.
  • Put tablet detergents into the main wash compartment (compartment nr. “2”) or directly into the drum before washing.
  • Put the liquid soda, powder soda, or fabric dye into the softener Do not use softener and starch together in a washing cycle.
  • Wipe the inside of the machine with a damp and clean cloth after using

When required, use limescale removers manufactured specifically for washing machines only.

  • Add the bleach at the beginning of the washing cycle by selecting a prewash Do not put detergent in the prewash compartment. As an alternative application, select a program with extra rinsing and add the bleaching agent while the machine is taking water from the detergent compartment during the first rinsing step.
  • Do not use bleaching agents and detergents by mixing them.
  • Use just a little amount (approx. 50 ml) of bleaching agent and rinse the clothes very well as it causes skin irritation. Do not pour the bleach onto the laundry and do not use it with the colored items.
  • When using oxygen-based decolorant, select a program that washes the laundry at a low temperature.
  • Oxygen-based decolorant can be used with the detergent; however, if it is not of the same consistency, first put detergent in the compartment number “2” in the detergent dispenser and wait for the machine to flush the detergent when taking in water. While the machine continues taking in water, add decolorant in the same compartment.
  • The detergent type to be used depends on the fabric type and
  • Use different detergents for colored and white
  • Wash your delicate clothes only with special detergents (liquid detergent, wool shampoo, ) used solely for delicate clothes.
  • When washing dark-colored clothes and quilts, it is recommended to use liquid
  • Wash woolens with a special detergent made specifically for woolens.
Clothes
Light Colors and Whites Colors Black/Dark Colors Delicate / Woolens / Silks
Soiling Level (Recommended temperature range biobased on soiling level: 40-90℃) (Recommended temperature range based on soiling level: cold -40℃) (Recommended temperature range based on soiling level: cold -40℃) (Recommended temperature range based on soiling level: cold -30℃)
Heavily Soiled (Difficult stains such as grass, coffee, fruits, and blood.) It may be necessary to pre-treat the stains or perform prewash. Powder and liquid detergents recommended for whites can be used at dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches. Powder and liquid detergents recommended for colors can be used at dosages recommended for heavily soiled clothes. It is recommended to use powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches. Use detergents without bleach. Liquid detergents suitable for colors and dark colors can be used at dosages recommended for heavily soiled clothes. Prefer liquid detergents produced for delicate clothes. Woolen and silk clothes must be washed with special woolen detergents.
Normally Soiled (For example, stains caused by the body on collars and cuffs) Powder and liquid detergents recommended for whites can be used at dosages recommended for normally soiled clothes. Powder and liquid detergents recommended for colors can be used at dosages recommended for normally soiled clothes. Detergents that do not contain bleach should be used. Liquid detergents suitable for colors and dark colors can be used at dosages recommended for normally soiled clothes. Prefer liquid detergents produced for delicate clothes. Woolen and silk clothes must be washed with special woolen detergents.
Lightly Soiled (No visible stains exist.) Powder and liquid detergents recommended for whites can be used at dosages recommended for lightly soiled clothes. Powder and liquid detergents recommended for colors can be used at dosages recommended for lightly soiled clothes. Detergents that do not contain bleach should be used. Liquid detergents suitable for colors and dark colors can be used at dosages recommended for lightly soiled clothes. Prefer liquid detergents produced for delicate clothes. Woolen and silk clothes must be washed with special woolen detergents.
  • Add the bleach at the beginning of the washing cycle by selecting a prewash Do not put detergent in the prewash compartment. As an alternative application, select a program with extra rinsing and add the bleaching agent while the machine is taking water from the detergent compartment during the first rinsing step.
  • Do not use bleaching agents and detergents by mixing them.
  • Use just a little amount (approx. 50 ml) of bleaching agent and rinse the clothes very well as it causes skin irritation. Do not pour the bleach onto the laundry and do not use it with the colored items.
  • When using oxygen-based decolorant, select a program that washes the laundry at a low temperature.
  • Oxygen-based decolorant can be used with the detergent; however, if it is not of the same consistency, first put detergent in the compartment number “2” in the detergent dispenser and wait for the machine to flush the detergent when taking in water. While the machine continues taking in water, add decolorant in the same compartment.

Your dryer is fitted with systems that continuously perform checks during the drying. If the problem persists even if you have applied the steps in this section, please contact us at service@casa.com.sg Never try to repair a dysfunctional product.

Problem Reason Solution
The program does not start after closing the door. · The start / Pause / Cancel button was not pressed.

· It may be difficult to close the loading door in case of excessive loading.
· *Press the Start / Pause / Cancel button.

· Reduce the amount of laundry and make sure that the loading door is closed properly.
The program cannot be started or selected. The washing machine has switched to self-protection mode due to a supply problem (line voltage, water pressure, etc.). To cancel the program, turn the Programme Selection knob to select another program. The previous program will be canceled. (See. “Cancellation of the program”)
Water in the machine. Some water might have remained in the product due to the quality control processes in the production. This is not a failure; water is not harmful to the machine.
The machine enters standby mode after the program starts or it does not take in water. · The tap is turned off.

· The water inlet hose is bent.

· The water inlet filter is clogged.

· The loading door may be open.

· The water connection may be wrong or water may be cut off (When the water is cut off, washing or rinsing LEDs flash).
· Turn on the taps.

· Flatten the hose.

· Clean the filter.

· Close the door.

· Check the water connection. If the water is cut off, press the Start/Pause key after the water has been supplied again to resume the operation from standby mode.
The machine does not drain water. · The water drain hose might be clogged or twisted.

· The pump filter is clogged.
· Clean or flatten the hose.

· Clean the pump filter.
The machine vibrates or makes noise. · The machine might be standing unbalanced.

· A hard substance might have entered the pump filter.

· Transportation safety bolts are not removed.

· The laundry quantity in the machine might be too little.

· The machine might be overloaded with laundry.

· The machine might be leaning on a rigid item.
· Adjust the feet to level the machine.

· Clean the pump filter.

· Remove the transportation safety bolts.

· Add more laundry to the machine.

· Take out some of the laundries from the machine or distribute the load by hand to balance it homogenously in the machine.

· Make sure that the machine is not leaning on anything.
There is water leaking from the bottom of the washing machine. · The water drain hose might be clogged or twisted.

· The pump filter is clogged.
· Clean or flatten the hose.

· Clean the pump filter.
The machine stopped shortly after the program started. The machine might have stopped temporarily due to low voltage. It will resume running when the voltage restores to the normal level.
The machine directly discharges the water it takes in. The draining hose might not be at an adequate height. Connect the water draining hose as described in the operation manual.
No water can be seen in the machine during washing. The water level is not visible from the outside of the washing machine. This is not a failure.
The loading door cannot be opened. · The door lock is activated because of the water level in the machine.

· The machine is heating the water or it is at the spinning cycle.

· Child lock is engaged. The door lock will be deactivated a couple of minutes after the program has come to an end.
· Drain the water by running the Pump or Spin program.

· Wait until the program completes.

· Wait for a couple of minutes for the deactivation of the door lock.
Washing takes a longer time than specified in the manual. (*) · Water pressure is low.

· The voltage might be low.

· The input temperature of water might be low.

· The number of rinses and/or amount of rinse water might have increased.

· Excessive foam might have occurred and an automatic foam absorption system might have been activated due to too much detergent usage.
· Machine waits until taking in adequate amount of water to prevent poor washing quality due to the decreased amount of water. Therefore, the washing time extends.

· Washing time is prolonged to avoid poor washing results when the supply voltage is low.

· Required time to heat the water extends in cold seasons. Also, washing time can be lengthened to avoid poor washing results.

· The machine increases the amount of rinsed water when good rinsing is needed and adds an extra rinsing step if necessary.

· Use the recommended amount of detergent.
Program time does not countdown. (On models with display) (*) · The timer may stop during water intake.

· The timer may stop during the heating step.

· The timer may stop during the spinning step.
· The timer indicator will not countdown until the machine takes in adequate amount of water. The machine will wait until there is a sufficient amount of water to avoid poor washing results due to lack of water. The timer indicator will resume countdown after this.

· The timer indicator will not countdown until the machine reaches the selected temperature.

· An automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laundry in the drum.
Program time does not countdown. (*) There might be an unbalanced load in the machine. An automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laundry in the drum.
The machine does not switch to the spinning step. (*) · There might be an unbalanced load in the machine.

· The machine will not spin if water is not drained completely.

· Excessive foam might have occurred and an automatic foam absorption system might have been activated due to too much detergent usage.
· An automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laundry in the drum.

· Check the filter and the draining hose.

· Use the recommended amount of detergent.
Washing performance is poor: Laundry turns gray. (**) · An insufficient amount of detergent has been used over a long period.

· Washing was made at low temperatures for a long time.

· An insufficient amount of detergent is used with hard water.

· Too much detergent is used.
· Use the recommended amount of detergent appropriate for water hardness and the laundry.

· Select the proper temperature for the laundry to be washed.

· Using an insufficient amount of detergent with hard water causes the soil to stick to the cloth and this turns the cloth gray in time. It is difficult to eliminate graying once it happens. Use the recommended amount of detergent appropriate for water hardness and the laundry.

· Use the recommended amount of detergent appropriate for water hardness and the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened. (**) · An insufficient amount of detergent is used.

· Excessive laundry was loaded in.

· The wrong program and temperature were selected.

· The wrong type of detergent is used.

· Too much detergent is used.
· Use the recommended amount of detergent appropriate for water hardness and the laundry.

· Do not load the machine in excess. Load with amounts recommended in the “Programme and consumption table”.

· Select the proper program and temperature for the laundry to be washed.

· Use original detergent appropriate for the machine.

· Put the detergent in the correct compartment. Do not mix the bleaching agent and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry. (**) Regular drum cleaning is not applied. Clean the drum regularly. For this, please see 4.4.2.
Washing performance is poor: Clothes smell unpleasant. (**) Odors and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/or in short programs. Leave the detergent drawer as well as the loading door of the machine ajar after each washing. Thus, a humid environment favorable for bacteria cannot occur in the machine.
The color of the clothes faded. (**) · Excessive laundry was loaded in.

· The detergent in use is damp.

· A higher temperature is selected.
· Do not load the machine in excess.

· Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.

· Select the proper program and temperature according to the type and soiling degree of the laundry.
It does not rinse well. · The amount, brand, and storage conditions of the detergent used are inappropriate.

· Detergent is put in the wrong compartment.

· The pump filter is clogged.

· he drain hose is folded.
· Use a detergent appropriate for the washing machine and your laundry. Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.

· If detergent is put in the prewash compartment although the prewash cycle is not selected, the machine can take this detergent during the rinsing or softener step. Put the detergent in the correct compartment.

· Check the filter.

· Check the drain hose.
The laundry became stiff after washing. (**) · An insufficient amount of detergent is used.

· Detergent is put in the wrong compartment.

· Detergent might be mixed with the softener.
· Using an insufficient amount of detergent for the water hardness can cause the laundry to become stiff in time. Use an appropriate amount of detergent according to the water hardness.

· If detergent is put in the prewash compartment although the prewash cycle is not selected, the machine can take this detergent during the rinsing or softener step. Put the detergent in the correct compartment.

· Do not mix the softener with detergent. Wash and clean the dispenser with hot water.
The laundry does not smell like a softener. (**) · Detergent is put in the wrong compartment.

· Detergent might be mixed with the softener.
· If detergent is put in the prewash compartment although the prewash cycle is not selected, the machine can take this detergent during the rinsing or softener step. Wash and clean the dispenser with hot water. Put the detergent in the correct compartment.

· Do not mix the softener with detergent. Wash and clean the dispenser with hot water.
Detergent residue in the detergent drawer. (**) · Detergent is put in a wet drawer.

· The detergent has gotten damp.

· Water pressure is low.

· The detergent in the main wash compartment got wet while taking in the prewash water. Holes of the detergent compartment are blocked.

· There is a problem with the detergent drawer valves.

· Detergent might be mixed with the softener.

· Regular drum cleaning is not applied.
· Dry the detergent drawer before putting in the detergent.

· Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.

· Check the water pressure.

· Check the holes and clean if they are clogged.

· Call the Authorized Service Agent.

· Do not mix the softener with detergent. Wash and clean the dispenser with hot water.

· Clean the drum regularly. For this, please see 4.4.2.
Too much foam forms in the machine. (**) · Improper detergents for the washing machine are being used.

· An excessive amount of detergent is used..

· Detergent was stored under improper conditions..

· Some meshed laundry such as tulle may foam too much because of their texture..

· Detergent is put in the wrong compartment..

· Softener is being taken early.
· Use detergents appropriate for the washing machine.

· Use only a sufficient amount of detergent.

· Store detergent in a closed and dry location. Do not store in excessively hot places.

· Use smaller amounts of detergent for this type of item.

· Put the detergent in the correct compartment.

· There may be a problem with the valves or the detergent dispenser. Call the Authorized Service Agent.
Foam is overflowing from the detergent drawer. · Too much detergent is used. · Mix 1 tablespoonful of softener and ½ l of water and pour into the main wash compartment of the detergent drawer.

· Put detergent into the machine suitable for the programs and maximum loads indicated in the “Programme and consumption table”. When you use additional chemicals (stain removers, bleaches, etc.), reduce the amount of detergent.
The laundry remains wet at the end of the program. (*) Excessive foam might have occurred and an automatic foam absorption system might have been activated due to too much detergent usage. Use the recommended amount of detergent.