DISHWASHER FAQ

  • Consider buying utensils that are identified as dishwasher-proof.
  • For delicate items, select a program with the lowest possible temperature.
  • To prevent damage, do not take glass and cutlery out of the dishwasher immediately after the program has ended.

For washing the following cutlery/dishes are not suitable

  • Cutlery with wooden, Chinaware, or mother-of-pearl handles
  • Plastic items that are not heat resistant
  • Older cutlery with glued parts that are not temperature resistant
  • Bonded cutlery items or dishes
  • Pewter or copper items
  • Crystal glass
  • Steel items subject to rusting
  • Wooden platters Items made from synthetic fibers

For washing, the following cutlery/dishes are of limited suitability

  • Some types of glasses can become dull after a large number of washes
  • Silver and aluminum parts tend to discolor during washing
  • Glazed patterns may fade if machine washed frequently

Scrape off any large amounts of leftover food.
Soften remnants of burnt food in pans.
It is not necessary to rinse the dishes under running water.
For the best performance of the dishwasher, follow these loading guidelines.
Features and appearance of baskets and cutlery baskets may vary from your model.

Place objects in the dishwasher in the following way:

  • Items such as cups, glasses, pots/pans, etc. are faced downwards.
  • Curved items, or ones with recesses, should be loaded aslant so that water can runoff.
  • All utensils are stacked securely and can not tip over.
  • All utensils are placed in a way that the spray arms can rotate freely during washing.
  • Load hollow items such as cups, glasses, pans, etc. With the opening facing downwards so that water cannot collect in the container or a deep base.
  • Dishes and items of cutlery must not lie inside one another, or cover each other.
  • To avoid damage, glasses should not touch one another.
  • The upper basket is designed to hold more delicate and lighter dishware such as glasses, coffee, and teacups.
  • Long bladed knives stored in an upright position are a potential hazard!
  • Long and/or sharp items of cutlery such as carving knives must be positioned horizontally in the upper basket.
  • Please do not overload your dishwasher. This is important for good results and reasonable consumption of energy.

Loading the upper basket

The upper basket is designed to hold more delicate and lighter dishware such as glasses, coffee and teacups, and saucers, as well as plates, small bowl,s and shallow pans (as long as they are not too dirty). Position the dishes and cookware so that they will not get moved by the spray of water.

Loading the lower basket
We suggest that you place large items and the most difficult to clean items are to be placed into the lower basket: such as pots, pans, lids, serving dishes, and bowls, as shown in the figure below. It is preferable to place serving dishes and lids on the side of the racks to avoid blocking the rotation of the top spray arm.
The maximum diameter advised for plates in front of the detergent dispenser is 19 cm, this is not to hamper the opening of it.

Loading the cutlery basket
Cutlery should be placed in the cutlery rack separately from each other in the appropriate positions, and do make sure the utensils do not nest together, this may cause bad performance.

To prevent water dripping from the upper basket into the lower basket, we recommend that you empty the lower basket first, followed by the upper basket. Items will be hot! To prevent damage, do not take glass and cutlery out of the dishwasher for around 15 minutes after the program has ended.

The rinse aid is released during the final rinse to prevent water from forming droplets on your dishes, which can leave spots and streaks. It also improves drying by allowing water to roll off the dishes. Your dishwasher is designed to use liquid rinse aids.

The frequency of refill depends on how often dishes are washed and the rinse aid setting used. The Low Rinse Aid indicator will appear on the display when more rinse aid is needed. Do not overfill the rinse aid dispenser.

Adjusting the rinse aid reservoir

  1. To achieve a better drying performance with limited rinse aid, the dishwasher is designed to adjust the consumption by the user. Follow the below steps.
  2. Switch on the appliance.
  3. Within 60 seconds after step 1, press the Start/Pause button for more than 5 seconds, and then press the Delay button to enter the set model, the rinse aid indication blinks as 1Hz frequency.
  4. Press the Start/Pause button to select the proper set according to your using habits, the sets will change in the following sequence: D1->D2->D3->D4->D5->D1.
  5. The higher the number, the more rinse aid the dishwasher uses.
  6. Without operation in 5 seconds or pressing the power button to exit the set model, the set success.

Door and the door seal

  • Clean the door seals regularly with a soft damp cloth to remove food deposits.
  • When the dishwasher is being loaded, food and drink residues may drip onto the sides of the dishwasher door. These surfaces are outside the wash cabinet and are not accessed by water from the spray arms. Any deposits should be wiped off before the door is closed.

The control panel

  • If cleaning is required, the control panel should be wiped with a soft damp cloth only.

Filtering system

  • The filtering system in the base of the wash cabinet retains coarse debris from the washing cycle. The collected coarse debris may cause the filters to clog.
  • Check the condition of the filters regularly and clean them if necessary, under running water.

  • Hold the coarse filter and rotate it anticlockwise to unlock the filter. Lift the filter upwards and out of the dishwasher.

  • The fine filter can be pulled off the bottom of the filter assembly.
  • The coarse filter can be detached from the main filter by gently squeezing the tabs at the top and pulling it away.

  • Larger food remnants can be cleaned by rinsing the filter under running water.
  • For a more thorough clean, use a soft cleaning brush

Reassemble the filters in the reverse order of the disassembly, replace the filter insert, and rotate clockwise to the close arrow.

Spray arms

It is necessary to clean the spray arms regularly for hard water chemicals will clog the spray arm jets and bearings.

To clean the spray arms, follow the instructions below:

To remove the upper spray arm, hold the nut in the center still and rotate the spray arm clockwise to remove it.

To remove the lower spray arm, pull out the spray arm upward.

Wash the arms in soapy and warm water and use a soft brush to clean the jets. Replace them after rinsing them thoroughly.

Problem Possible Causes What To Do
The dishwasher doesn’t start · The fuse is blown, or the circuit breaker tripped.

· The power supply is not turned on.

· Water pressure is low.

· The door of the dishwasher is not properly closed.
· Replace fuse or reset circuit breaker. Remove any other appliances sharing the same circuit with the dishwasher.

· Make sure the dishwasher is turned on and the door is closed securely.
· Make sure the power cord is properly plugged into the wall socket.

· Check that the water supply is connected properly and the water is turned on.

· Make sure to close the door properly and latch it.
Water did not pump from the dishwasher · Twisted or trapped drain hose.

· Filter clogged.

· The kitchen sink was clogged.
· Check the drain hose.

· Check coarse the filter.

· Check the kitchen sink to make sure it is draining well. If the problem is the kitchen sink that is not draining, you may need a plumber rather than a serviceman for dishwashers.
Suds in the tub · Wrong detergent.

· Spilled rinse-aid.
· Use only the special dishwasher detergent to avoid suds. If this occurs, open the dishwasher and let the suds evaporate. Add 1 gallon of cold water to the bottom of the dishwasher.
Close the dishwasher door, then select any cycle. Initially, the dishwasher will drain out the water. Open the door after the draining stage is complete and check if the suds have disappeared.
Repeat if necessary.

· Always wipe up rinse-aid spills immediately.
Stained tub interior Detergent with colorant may have been used. Make sure that the detergent has no colorant.
White film on the inside surface Hard water minerals. To clean the interior, use a damp sponge with dishwasher detergent and wear rubber gloves. Never use any other cleaner than dishwasher detergent otherwise, it may cause foaming or suds.
There are rust stains on the cutlery · The affected items are not corrosion-resistant.

· A program was not run after dishwasher salt was added. Traces of salt have gotten into the wash cycle.

· The lid of the softer is loose.
· Avoid washing items that are not corrosion-resistant in the dishwasher.

· Always run a wash program without any crockery after adding salt. Do not select the Turbo function (if present), after adding dishwasher salt.

· Check the softener lid is secure.
Knocking noise in the dishwasher A spray arm is knocking against an item in a basket Interrupt the program and rearrange the items which are obstructing the spray arm.
Rattling noise in the dishwasher Items of crockery are loose in the dishwasher. Interrupt the program and rearrange the items of crockery.
Knocking noise in the water pipes This may be caused by on-site installation or the cross-section of the piping. This does not influence the dishwasher function. If in doubt, contact a qualified plumber.
The dishes are not clean. · Not enough detergent was dispensed.

· Items are blocking the movement of the spray arms.

· The filter combination is not clean or is not correctly fitted in the base of the wash cabinet. This may cause the spray arm jets to get blocked.
· Use more detergent, or change your detergent.

· Rearrange the items so that the spray can rotate freely.

· Clean and/or fit the filter correctly. Clean the spray arm jets.
Cloudiness on glassware. Combination of soft water and too much detergent. Use less detergent if you have soft water and select a shorter cycle to wash the glassware and to get them clean.
White spots appear on dishes and glasses. A hard water area can cause limescale deposits. Add more detergent.
Black or grey marks on dishes Aluminum utensils have rubbed against dishes Use a mild abrasive cleaner to eliminate those marks.
Detergent left in the dispenser Dishes block detergent dispenser Re-loading the dishes properly.
The dishes aren’t drying · Improper loading

· Dishes are removed too soon
· Load the dishwasher as suggested in the directions.

· Do not empty your dishwasher immediately after washing. Open the door slightly so that the steam can come out. Take out the dishes until the inside temperature is safe to touch. Unload the lower basket first to prevent dripping water from the upper basket.
The dishes aren’t drying · The wrong program has been selected.

· Use of cutlery with a low-quality coating.
· With a short program, the washing temperature is lower, decreasing cleaning performance. Choose a program with a long washing time..

· Water drainage is more difficult with these items. Cutlery or dishes of this type are not suitable for washing in the dishwasher.