DRYER FAQ

Do not dry thin, multi-layer or thick-layer fabrics together as they dry at different levels. Hence, dry clothes together that have the same structure and fabric type. This way, you can get an even drying result. If you think that the laundry is still wet, you can select a time programme for additional drying.

Dry heavy items (duvets, etc.) and light items separately to avoid uneven/unsatisfactory drying results.

  • Separately place the laundry in the dryer. Remove all objects in the pockets of the clothes.
  • Tie fabric belts, apron laces etc. to each other or use a laundry bag.
  • Lock the zips, clasps and fasteners, and do up the buttons of covers.
  • To get the best drying result, sort the laundry according to the textile type and drying programme.
  • Remove clips and similar metal parts from the clothes.
  • Woven goods such as t-shirts and knit clothes generally shrink in the first drying. Use a protective programme.
  • Do not over-dry synthetics. This will cause creases.
  • Softeners, or similar products, should only be used as specified by the product manufacturer’s instructions.

Follow the instructions in the user manual. Do not exceed the maximum load capacity. When overloaded, the drying performance of the dryer will decrease and the dryer and laundry might be damaged.

Cleaning the Lint Filter

The lint filter should be cleaned after each use. To clean the lint filter:

  1. Open the loading door.
  2. Pull up the lint filter to remove it.
  3. Use your hands or a soft cloth to clean the lint.
  4. Close and refit the lint filter.

After the dryer has been used for a certain period if you encounter a layer that will cause obstruction on the filter surface, wash the filter with warm water to clean the layer. Dry the filter thoroughly before reinstalling it again.

The water tank should be emptied after each use

  1. Pull the drawer cover and carefully take out the tank.
  2. Empty the water in the tank.
  3. If there is lint accumulated on the discharge cap in the tank, clean it with water.
  4. Refit the water tank.

Never remove the water tank when the programme is running.

Clean the condenser when you see the warning “Condenser  Cleaning”. Even if the “condenser cleaning warning led” is not on: clean the condenser after every 30 drying processes or once a month.

If the drying process is completed, open the loading door and wait for it to cool down.

  1. Open the plinth and release the 2 cover locks of the condenser.
  2. Hold the condenser by the plastic part and pull it out.
  3. Clean it with a showerhead and wait for the water to drain off.
  4. Fully insert the condenser into its seat and lock the 2 locks.
  5. Close the plinth cover

Inside the machine, there are humidity sensors that detect whether the laundry is dry or not. Clean the metal surfaces of the sensor 4 times a year. Do not use metal tools to clean the metal surfaces of the sensor, and do not use solution agents, cleaning agents or similar products when cleaning the sensors.

To clean the sensors:

  1. Open the loading door of the machine.
  2. If the machine is still hot due to the drying process, wait for it to cool down.
  3. Using a soft cloth soaked in vinegar, wipe the metal surfaces of the sensor and dry them.

The inner surface of the loading door should be cleaned after each drying process. Open the loading door of the dryer and clean all of the inner surfaces and the gasket with a soft, damp cloth.

Your dryer is fitted with systems that continuously perform checks during the drying. If the problem persists even if you have applied the steps in this section, please contact us at service@casa.com.sg Never try to repair a dysfunctional product.
PROBLEM REASON SOLUTION
The drying process takes a long time. · The surface of the lint filter might be clogged.

· The condenser might be clogged.

· The ventilation grills in front of the machine might be closed.

· There might be a layer of limescale on the humidity sensor.

· The dryer might be overloaded with laundry.

· The laundry might be insufficiently spun.
· Wash the filter with lukewarm water.

· Clean the condenser.

· Open the doors/windows to prevent the room temperature from rising too much.

· Clean the humidity sensor.

· Do not overload the dryer.

· Select a higher spin speed on your washing machine.
Laundry comes out damp at the end of the drying process. · The laundry that comes out hot at the end of the drying process generally feels more humid.

· The programme used might not be suitable for the type of laundry.

· The surface of the lint filter might be clogged.

· The condenser might be clogged.

· The dryer might be overloaded with laundry.

· The laundry might be insufficiently spun.
· The laundry that comes out hot at the end of the drying process generally feels more humid.

· Check the care labels on the laundry items, select a suitable programme for the type of laundry and additionally, use the time programmes.

· Wash the filter with lukewarm water.

· Clean the condenser.

· Do not overload the dryer.

· Select a higher spin speed on your washing machine.
The dryer cannot be opened or the programme cannot be started. The dryer does not get activated when adjusted. · The dryer might not be plugged in.

· The loading door might be open.

· You might not have set a programme or pressed the Start/ Pause key.

· Child lock might be active.
· Make sure that the plug is fitted in the socket.

· Make sure that the loading door is properly closed.

· Make sure that the programme has been set and the dryer is not in the Standby (Pause) mode.

· Deactivate the child lock.
The programme has been interrupted for no reason. · The loading door might not be closed properly.

· There might have been a power failure.

· The water tank might be full.
· Make sure that the loading door is properly closed.

· Press the Start/Pause key to start the programme.

· Empty the water tank.
Clothes have shrunk, felted or deteriorated. The programme used might not be suitable for the type of laundry. Check the care labels on the laundry items, and select a suitable programme for the type of laundry.
Water is leaking from the loading door. There might be lint accumulated on the inner surfaces of the loading door and the surfaces of the gasket of the loading door. Clean the inner surfaces of the loading door and the surfaces of the gasket of the loading door.
The loading door opens on its own. The loading door might not be closed properly. Push the loading door until you hear the closing sound.
The water tank warning symbol is on/flashing. · The water tank might be full.

· The water discharge hose might be bent.
· Empty the water tank.

· If the product is connected directly to the water outlet, check the water discharge hose.
The filter cleaning warning symbol is on. The lint filter might be unclean. Clean the filter.
The condenser cleaning warning symbol is on. The condenser might be unclean. Clean the condenser.
The filter cleaning and condenser warning symbol are flashing. · The filter seat might be clogged by lint.

· There might be a layer that obstructs the surface of the lint filter.

· The condenser might be clogged.
· Clean the filter seat.

· Wash the filter with lukewarm water.

· Clean the condenser.

Your tumble dryer is equipped with a built-in fault detection system, indicated by a combination of flashing operation lights. The most common failure codes are shown below.

ERROR CODE SOLUTION
E03 / Empty the water tank, if the problem does not solve, contact the nearest authorized service agent.
E04 Contact our service center service@casa.com.sg
E05 Contact our service center service@casa.com.sg
E06 Contact our service center service@casa.com.sg
E08 There may be voltage fluctuation in mains. Wait until the voltage is appropriate the for working range.